Hurricane Matthew Response, Recovery and Resources​

October 18, 2016

5:30 p.m. 10/17/16

​Virginia Beach Community Recovery Center to be Open Tuesday, Oct. 18, 10 a.m. – 4 p.m. - The city will continue to operate a community recovery center at Bow Creek Community Recreation Center, 3427 Club House Road, on Tuesday, Oct. 18, from 10 a.m. to 4 p.m. Additional dates and times to be determined. Call (757) 385-3111 for the latest information.  

Residents who were affected by Hurricane Matthew are reminded and encouraged to go to the recovery center to obtain services. If you have questions, call (757) 385-3111 for information.

Road Closures
  • Temporary Road Closure on Prosperity Road Due to Erosion - The Department of Public Works has closed both lanes of traffic at the 1200 block of Prosperity Road due to roadside erosion. Public Works Operations will begin repairs tomorrow morning, Tuesday, Oct. 18. Advance warning signs have been posted advising motorists of the road closure. For additional information, please Franklin Hickman at (757) 385-8976.

  • ​​​Two southbound lanes of Independence Boulevard between Virginia Beach Boulevard and Columbus Street to be closed through Tuesday morning. Motorists encouraged to use alternate routes during peak commute times to avoid delays – Two southbound lanes of Independence Boulevard between Virginia Beach Boulevard and Columbus Street will be closed through Tuesday morning, October 18, to allow contractors to work on a sanitary sewer pipeline. While two lanes will remain open to through traffic, motorists are encouraged to use alternate routes during peak commute times to avoid delays.

  • ​Bay Drive and York Lane

  • ​​Elbow Road - Indian River to the Chesapeake Line​ - Closed

  • Bruton Ln and Bay Colony Drive​​

2 p.m. 10/16/16

 

Hurricane Matthew Update at 2 p.m. in Virginia Beach

Community Recovery Center to be Open Monday, Oct. 17, 10 a.m. – 4 p.m.

​The City will continue to operate a community recovery center at Bow Creek Community Recreation Center, 3427 Club House Road, Monday, October 17, from 10 a.m. to 4 p.m. Additional dates and times to be determined. Call (757) 385-3111 for the latest information. 

Residents who were impacted by Hurricane Matthew are reminded and encouraged to go to the recovery center to obtain services. If they have questions, they may call (757) 385-3111 for information.

Some Virginia Beach residents still need help. Here's how citizens can assist:

  • ​​Food: Donate non-perishable food at any Virginia Beach fire station from 4 to 7 p.m. Contact the Foodbank of Southeastern Virginia for more information at (877) HUNGERX. 

  • Clothes: Donate clothing to the Salvation Army at 2093 General Booth Blvd. or 1136 Lynnhaven Parkway. For more information, visit www.salvationarmyusa.org.Time: 

  • Operation Blessing is organizing volunteers to work in the community. If you would like to help, call (757) 284-9183. Volunteers will meet at CBN Corporate Support Building, 977 Centerville Turnpike, Monday through Saturday. Registration is 8 a.m., orientation is 8:30 a.m.

Volunteers should wear rubber boots and long pants for safety. You will be dispatched to work from this location. Operation Blessing will provide everything you need – work assignments, tools and lunch. Please provide your own transportation to and from the work site. No reservations are needed for daily volunteers.

For more information on how you can GET help and how you can GIVE help, visit http://ow.ly/TAN2305ckUy.

Hurricane Matthew - Neighborhood Recover Center Flyer ​

 

Huricane Matthew - Neighborhood Brochure

 

Last Updated: 2 p.m.  10/16/16​

​ROADS CLOSED
  • Bay Drive and York Lane

  • ​Elbow Road - Indian River to the Chesapeake Line​ - Closed

  • Bruton Ln and Bay Colony Drive​​

​​​​10:00 a.m. 10/16/16

 

Virginia Beach Police are asking citizens to please check on the welfare of neighbors, especially the elderly and those that live alone. ​

PLEASE AVOID FOLLOWING ROADS:

* Elbow Road - Indian River Road to Chesapeake line.

* Pleasant Ridge Road is closed. It is impassable from 1900 Block at Princess Anne to 1800 Block at Dawley Rd.

​​​1 p.m. 10/15/16

The Recovery Center at Bow Creek Recreation Center, 3427 Club House Road will continue to be open Sunday, Oct. 16 from 11 a.m. to 3 p.m.  

6 p.m. 10/14/16 

 

HURRICANE MATTHEW - NEIGHBORHOOD RECOVERY CENTER

The City of Virginia Beach opened​ a recovery center at Bow Creek Recreation Center, 3427 Club House Road. The recovery center will be open Friday, Oct. 14, 3 p.m. to 7 p.m. and Saturday, Oct. 15, 9 a.m. to 5 p.m. City and schools representatives will be on hand to provide services to include:

  • ​Food Pantry

  • Temporary Housing

  • Request for Clean-up  (Muck & Gut*)

  • Crisis Counseling

  • Showers

  • Property Damage Reporting

  • Benefits Applications


The Bow Creek Recovery Center will be available for impacted residents to include, but not limited to:

  • ​Bow Creek​

  • ​Carriage Hill

  • Green Run​

  • The Lakes​

  • Pecan Gardens

  • Princess Anne Plaza

  • Scarborough Square​

  • Wayside Apartments

  • Windsor Oaks

  • Windsor Oaks West

  • ​Windsor Woods

*Muck & Gut- It is critically important that you call (757) 385-3111 to advise them you need assistance cleaning out your house.  Muck and Gut entails removing flooring material, carpeting, carrying out all furniture and unattached furnishings and removing drywall to 1 foot above the waterline. Material will be moved to curb for Waste Management for disposal.  Questions? Call (757) 385-3111.

FEMA damage assessment teams are arriving this weekend and will be performing house by house inspections to determine whether or not we qualify for federal assistance. They will be escorted by staff from our Real Estate Assessors Office and Housing & Neighborhood Preservation. It is anticipated that they will complete their needs assessments by the middle of next week with a determination to follow thereafter.  Please call (757) 385-3111 to report your damages.​

 

4:30 p.m.​ 10/14/16 

​Families across our city have suffered personal losses an​d experienced major damage to their homes from Hurricane Matthew. If you need help or would like to help victims from the storm, please consider reaching out to the organizations listed below: 

​Need Help? Call (757) 385-3111 for assistance.

Want to Help?​

• Drop-off non-perishable food at your local Virginia Beach Fire Stations from 4 to 7 p.m. ​    http://ow.ly/Fet1305ajPg

• Clothing may be donated to the Salvation Army  http://www.salvationarmyusa.org/

  • 2093 General Booth Blvd.

  • 1136 Lynnhaven Parkway​​

 

• Operation Blessing – Volunteer to help those in need after Hurricane Matthew. Volunteers meet at​ CBN 8:00 a.m. Registration & 8:30 a.m. ​

   Orientation - Monday - Saturday 

Volunteers, please wear rubber boots and long pants for safety reasons. 

CBN Corporate Support Building 977 Centerville Turnpike, Virginia Beach, VA 23463.

Want to Help: 757.284.9183 https://www.ob.org/volunteer/

​RESPONSE – What the City is Doing

The City of Virginia Beach is under normal operating conditions, as debris cleanup continues.

​Damage Assessments: We are continuing the assessment process, collecting information we need to submit to the state as it compiles all reports to determine whether we have met the threshold for a Federal Declaration. 

Report Damage: Renters should start by calling the landlord.  If the landlord can't or won't help, call the city Code Enforcement Office at 385-4421. Code Enforcement will then coordinate with the owner. 

Homeowners should first contact their insurance companies. Homeowners can make simple repairs without contacting the city.  If the house needs structural or electrical repairs, permits may be required from the city Permits & Inspections Office (385-4211). 

Please click on the Property​ Damage Form​ tab. The information is used to report to the state and federal governments for potential assistance programs. 

Trash and recycling collection (black and blue carts) will be on normal collection days. Residents are advised that flooded and/or impassible areas will be serviced as soon as it can be done safely. Please be patient. Everything may not be collected during the first pass. Crews will be working diligently to collect all materials as soon as possible.  

Normal bulk item collections are suspended until further notice: Crews are collecting damaged items from flooded homes. Items may be placed at the curb at any time. Regulations will be relaxed to allow for carpet, padding and other flooring, and other materials damaged as a result of flooding, to be collected. Please call to report the location of these items. The City Landfill and Resource Recovery Center, 1989 Jake Sears Road, will be open Saturday, Oct. 15 from 7 a.m. to 4:30 p.m.; Sunday, Oct. 16,  7 a.m. to 4:30 p.m. and Monday, 7 a.m. to 4:30 p.m. Visit www.VBgov.com/wastemgt for more information. 

Conservation Needed for Sanitary Sewer System: Public Utilities crews have been working round the clock to restore sanitary sewer service throughout Virginia Beach.  Excessive rain and extensive power outages caused by Hurricane Matthew have required the department to ask Virginia Beach residents to minimize indoor water use to prevent additional stresses on the waste water collection system. Two service areas remain under notice to minimize water use.  

These service areas include:

  • ​The southern end of Sandbridge, specifically all residents south of Tuna

  •  ​​​Litchfield Manor,  Highcourt, Princess Anne Quarter, 2300 block of Princess Anne Road and 2200 block of Holland Road

Residents in all other areas of the city may return to normal water use.

Public Utilities will continue to keep affected residents updated on system restoration efforts.​

 

​​Closings and Delays:

  • ​The Department of Human Services' Lynnhaven Center, 1045 Lynnhaven Parkway, is closed until further notice due to flooding inside the building.

  • The Princess Anne Recreation Center is closed for previously scheduled maintenance

RECOVERY:  What You Should Be Doing​
  • Take photos of all of the damage.

  • Begin to dry out the building and personal property.

  • Keep a/c (or if cool, furnace) running, to assist in the drying out of the property.  If you have no heating/cooling, keep windows open and have fans blowing to assist in drying.

  • Try to find documents relating to the purchase of the flood-damaged property.

  • If your carpet and pad have been saturated by the floodwater, cut and remove the carpet and pad; please save a small (2-feet by 2-feet square) piece of the carpet to show to the adjuster.

  • If your carpet is damp, pull the carpet loose, remove the pad and dry the floor.

  • Keep oriental rugs wet – roll them up and take to professional cleaners for proper cleaning or evaluation.

  • Clean floors, walls, cabinets with mixture of 1-part bleach, 4-parts water.

  • If cleaning is removing water lines, please take photos of the interior and exterior water line depth.

  • Separate the damaged from the undamaged property. Maintain control over the damaged property (keep it in the back yard, garage or shed if possible so that thieves do not remove it).

  • Begin writing a list of damaged property for the adjuster.

  • Call for appliance repair company to have technician clean, service and provide repair estimate for flood-damaged appliances.

  • Call for heating company to have technician clean, service and provide repair estimate for flood-damaged heating/cooling equipment.

​RESOURCES: Available Help
If you need assistance with…

Receiving Food:The Foodbank of Southeastern Virginia has multiple pantries available that do not require referrals. Call 877-HUNGERX to find the nearest one.

Flooding Assistance - Muck-and-Gut:Call 385-3111 to be placed on the list for CrisisCleanup assistance. Various volunteer organizations are available to help with this type of request for assistance.

Flooding Assistance -Yard Debris:Call 385-3111 to be placed in the list for CrisisCleanup assistance. Various volunteer organizations are available to help with this type of request for assistance.

Flooding Assistance - Minor Repairs:Things like roof-tarping are available through CrisisCleanup. Call 385-3111 to be placed in the list for CrisisCleanup assistance. 

Receiving Clothing:Local nonprofits and churches may have collections available. The City is not currently accepting donations of

clothing.

Reporting Damage to yourResidence:Call 385-3111 to fill out the "Property Damage" reporting form. Residents can do this online as well throughwww.VBgov.com

Replacing or Reporting Damage to your Automobile:Call your automobile insurance company directly. The loss of an automobile is not the same as property loss and/or damage. Report automobile losses and claims directly to your automobile insurance company.

​If you want to help…

I want to volunteer:

Operation Blessing is accepting volunteers daily at 8 a.m. Monday – Saturday at CBN. Orientation will begin at 8:30 a.m. and teams will be sent out from there. Operation Blessing will provide everything you need — work assignments, tools and lunch. All we ask is that you provide your own transportation to and from the work sites. No reservations are needed for daily volunteers. 

​Virginia Beach Volunteers Meet at:

CBN's Corporate Support Building

At the Operation Blessing Construction Trailers in the Parking Lot Facing Centerville Turnpike

977 Centerville Turnpike

Virginia Beach, VA

Phone:  757.226.3407

I want to donate food:Contact the Foodbank of Southeastern Virginia (877-HUNGERX) for more information about donating food.

I want to donate clothing or other household items:The City is not accepting in-kind donations of clothing or household goods.  Contact the Salvation Army, Goodwill or other local nonprofits to donate your gently-used items.

 

Home Repair Scams: Consumers are increasingly vulnerable after natural disasters, causing scammers to prey upon unsuspecting victims. The Department of Professional and Occupational Regulation (DPOR) Board of Contractors recommends the following 10 tips for choosing a contractor:

  • Hire a licensed contractor qualified to perform the type and amount of work you require. (Virginia law requires a state license for most contracting work over $1,000.  Exception: contractors performing services in localities in which they do not maintain a definite place of business are not required to pay a license fee or tax so long as their gross receipt does not exceed $25,000.  This means that contractors from outside Virginia Beach may perform services in Virginia Beach without a license so long as they don't make more than $25,000 from such work.)

  • Check for a current professional license online: http://www.dpor.virginia.gov/LicenseLookup/ or by calling (804) 367-8511. Check for a local business license by contacting the Commissioner of the Revenue at (757) 385-4515 or by e-mail:business@vbgov.com.

  • Check references and review past work.

  • Get at least three (3) estimates if possible.

  • Insist on a written contact. Do not sign anything unless you understand the terms.

  • Limit your deposit.  Pay 10 percent down or $1,000, whichever is less.  If the job requires custom-made items or special orders, then limit to 30 percent of the contract's total value.

  • Do not let payments get ahead of the work, and keep records of all payments.

  • Don't pay 100 percent of the bill until the work is complete and you are satisfied with the job.

  • Do not pay cash, which is hardest to track and recover in the event of a scam.

  • Save all documentation relating to your project, including warranty information.

​If you have questions, call (757) 385-3111.

Update: 4 p.m. 10/13/16

PLEASE AVOID FOLLOWING ROADS:

* Elbow Road - Indian River Road to Chesapeake line.

* Pleasant Ridge Road is closed. It is impassable from 1900 Block at Princess Anne to 1800 Block at Dawley Rd.

 

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